![]() ![]() "Once the visit was ready to take place, patients would be taken to a two-way video screen where they could talk with a provider through a secure, HIPAA-compliant connection," she continued. "The app would allow them to select a physician or healthcare provider from a menu according to the provider's availability and then connect to that provider. "Under the proposed plan, patients would download an app on their smartphone or other digital device and use it to request a virtual visit," Muro explained. It's a system that would provide 24/7 support for physicians, patients and business units using the Amwell Medical Group. The platform and the training staff provided gave the hospital the agility to rapidly meet patients' changing needs.īefore the implementation, El Camino Hospital's work with Amwell was designed to offer a full-spectrum telehealth system that would support virtual, on-demand physician services across the continuum of care. "From there, we worked to train our physicians on telehealth so we could offer scheduled virtual visits with physicians in our clinics, an initiative that naturally followed in our progression toward a full virtual visit program," she added.Įl Camino found that with the right infrastructure in place, it could stand up virtual care offerings quickly as various needs arise. "Instead, we were able to leverage our relationship to stand up a 24-hour urgent care offering through our virtual provider within days. "If we hadn't done that prep work and had a relationship with a telehealth vendor in place, it would have been much more challenging," she noted. Muro received a call from the CEO: "Could you stand up a COVID-19 virtual visit offering tomorrow?" We selected Amwell as our telehealth vendor and planned to initiate implementation during the first quarter of 2020." "But we knew we needed to skate to where the puck was going. "If you were to look at the statistics at that time, just 1% of visits across the nation were performed virtually," she remarked. In 2019, when the organization launched a selection process for a telehealth vendor, Muro said it was difficult to talk with executives about why the hospital needed a virtual care platform. "But it also adds a higher level of intensity to meeting patients' needs in a more immediate way and with the best solutions available."īefore the pandemic hit in March 2020, El Camino had moved in the direction of telehealth, but virtual care was still a tool the hospital did not yet have. "On the one hand, I love it: It sharpens us and helps us get better," she said. ![]() So there is an expectation for tech-enabled healthcare.ĭeborah Muro, CIO at El Camino Hospital, actually would receive calls from leaders of high-tech companies asking why the hospital had not adopted a tech-enabled care system. Parking is located in the front of the building for patients.El Camino Hospital in Mountain View, California, is located near Silicon Valley, home to self-driving cars and robots that deliver food. Oak Pavilion located at 2505 Hospital Drive has a small parking area directly in front of the building for patients.Ĭedar Pavilon is home to the Senior Health Center and is located at 2660 Grant Road. A small lot is also available directly in front of the building. Melchor Pavilion at 2490 Hospital Drive offers parking for patients and visitors in the free parking garage located on the corner of Hospital Drive and North Drive. The Women's Hospital (Orchard Pavilion) has a free parking garage located at 2485 Hospital Drive and a lot is also located just outside the main entrance to the building. This parking area is also shared with the YMCA. Parking for Park Pavilion is located just next to the building at 2400 Grant Road. The entrance to the parking garage is located on North Drive. Willow Pavilion parking is available in front of the main entrance to the building at 2480 Grant Road or in the free parking garage underneath the building. You can also take advantage of free valet parking at the front entrance of the old main hospital, which is accessible from South Drive. Patients and visitors coming to the main hospital building should enter from North Drive and drive directly to the main entrance for this free service. Mountain View Campus Parking for Patients and VisitorsĮl Camino Hospital offers patients and visitors free valet parking. ![]() ![]() Take the first left onto Hospital Drive. 2500 Grant Road will be on your right.Įxit onto Foothill Expressway toward Grant Rd. Keep right at the fork and merge onto El Monte Rd. Keep left at the fork, follow signs for El Monte Road E. Take the exit onto CA-237 W toward Mountain View Alviso Rd. Take the exit toward El Camino Real/Mountain View/CA-82 N. Take the exit onto CA-85 S toward Santa Cruz/Cupertino. ![]()
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